William Lacy

Possess multiple industry standard certifications for IT, Cyber Security, &, Microsoft Azure.

Currently assist the Navy with IAM & IT Solutions as a Tier II Help Desk Technician.

Passionate about securing and building the cloud within Microsoft Azure with the assistance of AI.

Proficient in deploying Infrastructure as Code.

Continously studying, learning, & implementing new AI solutions for the cloud.

Committed to creating an efficient, automated, & secure cloud.

See icons directly below for LinkedIn, Github, Resume, & Email Address:

Working as a Tier II Help Desk Technician::

Resolved IT, security, & IAM issues for the US Navy to include military, civilians, & contractors in a timely manner.
Demonstrated meticulous attention to detail by documenting over 1000 service tickets accurately and thoroughly, leading to a 90%+ first-contact resolution rate.
Delivered exceptional customer service with an average of over 90% satisfaction rating by assessing user needs, explaining solutions in clear non-technical terms, and ensuring problems were resolved efficiently.
- Effectively communicated technical information to diverse users, lead training, and presentations on the Navy's new multi-factor authentication system to better secure DOD resources.
Consistently applied problem-solving skills by using over 5000 knowledge articles to diagnose and resolve complex IT issues.

Working as a Cyber Operations Specialist:

Conducted host analysis and reviewed various logs and security alerts in Security Information and Event Management (SIEM) systems within Microsoft Azure.
Investigated, remediated, and escalated security incidents based on severity, ensuring alignment with DoD cyber defense protocols.
Collaborated with multi-tiered ticketing systems, ensuring accurate documentation and resolution of cybersecurity incidents.
Demonstrated attention to detail in monitoring and analyzing system alerts and logs to protect DoD cyberspace operations.
Delievered reports to customers that provided a summary of potential avenues of attack, breaches, scenarios, & solutions in a form that is easily understood.

Worked as a Contracting Officer Representative:

Managed Non-Tactical Vehicle (NTV) contracts supporting military operations, ensuring compliance with federal acquisition regulations.
Documented every meeting, interaction, inspection, & decision made.
Processed millions of dollars of payments to contractors by verifying services provided met all contractual obligations.