William Lacy’s Resume

318-422-1010 | willplcy@gmail.com | linkedin.com/in/WillLacy

EDUCATION

Bachelor of Science Graduation Date: May 20, 2023

General Dynamics Information Technology (GDIT) — New Orleans, LA May 2025–Present

Provided first-line IT technical support to Department of Navy personnel, including military, civilian, and contractors, ensuring timely resolution of incidents in compliance with DoD policies.
Demonstrated meticulous attention to detail by documenting over 1000 service tickets accurately and thoroughly, leading to a 90%+ first-contact resolution rate.
Delivered exceptional customer service with an average 90% satisfaction rating by assessing user needs, explaining solutions in clear non-technical terms, and ensuring problems were resolved efficiently.
Effectively communicated technical information to diverse users, leading training and presentations on Navy’s new multi-factor authentication system (Passkey).
Consistently applied problem-solving skills by using over 5000 knowledge articles to diagnose and resolve complex IT issues.

US Army Reserves Cyber Protection Team — East Point, GA Oct 2023–Present

Conducted host analysis and reviewed various logs and security alerts in Security Information and Event Management (SIEM) systems within Microsoft Azure.
Investigated, remediated, and escalated security incidents based on severity, ensuring alignment with DoD cyber defense protocols.
Collaborated with multi-tiered ticketing systems, ensuring accurate documentation and resolution of cybersecurity incidents.
Demonstrated attention to detail in monitoring and analyzing system alerts and logs to protect DoD cyberspace operations.

January 2023–Present — Louisiana

Built and managed cloud-hosted SIEMs in AWS, Microsoft Azure, and Google Cloud to monitor, detect, and respond to security threats.
Developed Infrastructure as Code (IaC) projects using Terraform to automate and secure cloud infrastructure deployment.
Simulated cyber attacks using Metasploit and defensive measures using Snort and Security Onion, enhancing skills in incident detection and response.
Applied problem-solving skills to create practical cybersecurity labs, enhancing understanding of system vulnerabilities and defenses.

Department of Logistics, DoD — Camp Arifjan, Kuwait March 2021–Dec 2021

Managed Non-Tactical Vehicle (NTV) contracts supporting military operations, ensuring compliance with federal acquisition regulations.
Assessed maritime supply chain processes and identified potential cyber-physical attack vectors, contributing to improved risk management strategies.
Led cross-functional communication between vendors and military personnel, ensuring timely delivery of services while maintaining high ethical standards.

Cloud Platforms: Microsoft Azure, AWS, Google Cloud
Security Tools: Wireshark, Nmap, Snort, Metasploit, Security Onion, Elastic SIEM
Infrastructure as Code: Terraform (Azure & AWS infrastructure deployment)
Programming & Scripting: Python, Bash, PowerShell, HTML
Networking: Cisco Packet Tracer, Windows/Linux server administration, virtual networking
Ticketing Systems: Multi-tiered incident management systems
Project Management: Implementation leadership, process improvement, documentation